Refund policy

Return and Refund Policy

Last Updated: 12 November 2026

At VAREEN, operated by GOSCAN GLOBAL LTD, customer satisfaction is important to us. We are committed to providing quality products and a reliable shopping experience.

If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Returns and Cancellation Rights

Customers purchasing online in the United Kingdom generally have the legal right to cancel an eligible order within 14 days of receiving their goods, without providing a reason.

To exercise this right, please notify us by email at support@vareen.shop within the applicable cancellation period.

After notifying us of your cancellation, you must return the goods within 14 days.

This statutory right is subject to applicable legal exceptions.

2. Return Eligibility

For returns outside your statutory cancellation rights, we may require that:

The product is unused and in its original condition.
The item is returned with its original packaging, where reasonably possible.
All original accessories and components are included.
Proof of purchase or an order confirmation is provided.

These conditions do not limit your statutory rights, including your rights relating to faulty, damaged, or misdescribed goods.

3. How to Request a Return

To initiate a return, please contact our customer support team:

Email: support@vareen.shop

Please include:

Your full name.
Your order number.
The item you wish to return.
The reason for your return, if applicable.
Photographs of the item if it arrived damaged or defective.

Our customer support team will review your request and provide return instructions, including the appropriate return address.

Please contact us before sending items back so we can provide the correct return instructions.

4. Refund Processing

Once your returned item has been received and assessed, where an assessment is appropriate, we will notify you of the outcome.

Approved refunds are normally processed within 7 business days, subject to your statutory rights and applicable legal deadlines.

Where you exercise your statutory right to cancel, we will issue your refund within 14 days of receiving the returned goods or receiving evidence that you have sent them back, whichever is earlier.

If the goods have not yet been dispatched, the refund will be issued within 14 days of being informed of your cancellation.

Refunds will normally be issued to the original payment method used for the purchase.

Please note that your bank or payment provider may require additional time to reflect the refunded amount in your account.

5. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at support@vareen.shop as soon as possible.

Include your order number, a description of the issue, and photographs where available.

We will assess the situation and arrange an appropriate resolution in accordance with your statutory consumer rights.

Depending on the circumstances, this may include:

A replacement product.
A repair, where appropriate.
A partial or full refund.

Under the Consumer Rights Act 2015, customers have statutory remedies for goods that are faulty, not as described, or not of satisfactory quality.

Nothing in this policy limits or excludes those rights.

6. Return Shipping Costs

For change-of-mind returns, customers are responsible for direct return shipping costs where this has been communicated before purchase, unless we agree otherwise.

If the return is due to a defective, damaged, or incorrect item, VAREEN will cover reasonable return shipping costs where required by applicable law.

We recommend using a tracked delivery service and retaining proof of postage.

7. Non-Returnable Items

Certain products may be excluded from change-of-mind cancellation rights where permitted by law, including:

Personalised or custom-made products.
Sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed.
Other products specifically excluded under applicable consumer legislation.

These exclusions do not affect your rights if an item is faulty or does not match its description.

8. Exchanges

If you wish to exchange an item for a different colour, size, or style, please contact us at support@vareen.shop.

Exchanges are subject to product availability.

Our support team will explain the available options and any applicable return procedures.

Your statutory rights remain unaffected.

9. Order Cancellations

If you wish to cancel an order before dispatch, please contact us as soon as possible.

We will make reasonable efforts to stop the order from being dispatched.

If your order has already been shipped, you may still exercise your applicable statutory cancellation rights after delivery.

10. Shipping and Delivery

Our estimated delivery timeframe is 7 to 15 business days.

Business days exclude weekends and public holidays.

Delivery times may vary depending on your location, courier operations, customs procedures, and unforeseen logistical circumstances.

If your order has not arrived within the expected timeframe, please contact support@vareen.shop so our team can assist you.

Delivery estimates do not affect your statutory rights concerning late or failed delivery.

11. Missing or Delayed Refunds

If you have not received your refund after confirmation that it has been processed:

Check your bank account or original payment method.
Contact your bank or payment provider, as processing times may vary.
If the refund is still missing, contact us at support@vareen.shop.

Our customer support team will investigate and assist you.

12. Statutory Consumer Rights

This Return and Refund Policy is intended to comply with applicable United Kingdom consumer protection legislation, including:

Consumer Rights Act 2015.
Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Nothing in this policy excludes, restricts, or otherwise affects any statutory consumer rights that cannot lawfully be excluded.

13. Contact Information

For all return, refund, exchange, or cancellation enquiries, please contact:

VAREEN — Customer Support

Operated by: GOSCAN GLOBAL LTD